Refund policy
At SunKissed Greenz , all sales are final. We do not accept returns or offer refunds on any products.
Our products are made from natural ingredients, and because every person is unique, we cannot guarantee specific results or how any natural product may work for you. We encourage you to review all product details, ingredients, and descriptions carefully before purchasing.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, we will replace it at no charge. To be eligible for a replacement, you must report the issue within 30 days of your purchase date. Please contact us with your order number and a description (and photos, if applicable) of the damage or loss, and we will make it right.
Heat Advisory
When summer temperatures get intense, some of our products may be susceptible to melting or softening during transit (Gummies & Chocolates) . We take great care in packaging our products, however SunKissed Greenz is not responsible for products that melt or are damaged due to heat exposure during shipping.
To ensure the best experience with your order during warm weather, we recommend:
- Choose heat-tolerant products if you're in an area experiencing intense heat or if delivery times are longer.
- Track your package closely and retrieve it promptly upon delivery — especially from mailboxes or covered porches that can trap heat.
- Consider shipping to a location where someone can bring the package inside quickly after delivery.
- Shop In Store
We appreciate your understanding and want every order to arrive in perfect condition. If you have questions about which products are best suited for warm-weather shipping, please don't hesitate to reach out before placing your order.
For any other questions, please reach out to us before placing your order — we're happy to help you find the right product for your needs.